Before you file a complaint, make sure that :
You need to adress firt to the company. For this purpose, you need to contact the client service of the company that you sould find on you order form.
If there is no solution coming up within 21 days after you request, you can file a complaint :
By paper mail : CPMVD – 1, rue Emmanuel Chauvière – 75015 – Paris
By e- mail : info[@]cpmvd.fr
By phone : 01 42 15 30 00 (Non surcharged number in France from Monday to Friday between 9 am and 12 am and between 2 pm to 5 pm)
If you contact the Commission by phone call, you will have to send a file by paper mail or e- mail.
The secretariat of the Commission will help you.
Filing a complaint is free (out of the paper mail’s cost as the case may be).
What your file needs to contain :
Download the Complaint Form
Download the Proxy Form